Inbox & WhatsApp
3 answers
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What is a unified inbox?
A unified inbox is one shared screen where a team reads and answers messages from several channels — for example WhatsApp, Instagram DMs, Facebook Messenger and email — i...
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How can I manage WhatsApp, Instagram and Messenger messages in one place?
Connect all three channels to a shared inbox tool. WhatsApp needs the WhatsApp Business API (not the phone app), while Instagram and Messenger connect through your Facebo...
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What is a WhatsApp CRM?
A WhatsApp CRM is customer relationship software that connects to your WhatsApp Business number, so every chat is linked to a lead or customer record with its history, ow...
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