Lead10 for hotels · UAE
Guests who message you directly don't pay a commission. Lead10 answers ad enquiries at once with your offer and room tour, sends them to your reservations team, and turns group stays, meetings and events into proposals the client signs online. Past guests hear about your next offer, and our developers connect your booking engine and PMS so rates, availability and stays flow into Lead10.
How it works
Each click-to-WhatsApp or click-to-Messenger ad can send its own instant reply: the offer, a room tour video and your location, up to 10 messages.
Leisure enquiries go to a shared reservations queue; groups, meetings and weddings go round-robin to your sales team. Returning guests land on their record.
Send group and event proposals as PDFs the client signs online, then invoice the deposit with a card payment link.
Repeat-stay campaigns go to past guests on WhatsApp and email, and direct bookings are reported to Meta and Google Ads as conversions.
Groups, meetings and events
Corporate offsites, weddings and tour groups are your biggest bookings. Quote rooms, meeting space and food on one proposal, get it signed, and collect the deposit.
Sales calendar
Hotel sales runs on dates: site inspections, option dates, arrivals and deposits due. Lead10 puts them next to every follow-up.
Reminder sent to Elena by email and in the app
Friday, 31 October
Returning guests
A guest who books direct a second time is your most profitable guest. Pick them from a saved filter, choose an approved WhatsApp template, and send your offer.
Last staybetween1 Nov 2025 – 31 Mar 2026
ANDBookedisDirect
1,430guests match
Booking engine and PMS integration
Lead10 doesn't replace your booking engine or PMS. Our development team connects them, so reservations, stays and guest profiles flow into Lead10, and guests can book and pay direct from WhatsApp.
Lead10's REST API and signed webhooks, with developer documentation, on plans with API access. Your developer sends records in and gets an event the moment something changes.
The team that builds Lead10 also builds custom software: connections to the systems you already use, customer portals, mobile apps and complete systems built from scratch around your process.
The needReservations agents check availability in one system and type rates into the chat.
What we buildLive rates and availability from your booking engine in the chat, a card payment link, and the reservation created in your PMS and on the guest in Lead10.
Booking engineWhatsApp + paymentPMS + Lead10
The needPre-arrival, check-in and post-stay messages are sent by hand, or not at all.
What we buildMessages on approved templates triggered by PMS events: pre-arrival details, a welcome on check-in, a thank-you and review request after checkout.
PMS eventLead10WhatsApp
The needGuest history sits in the PMS, so campaigns go to everyone or no one.
What we buildStays, spend and preferences synced into Lead10, so welcome-back offers reach the right guests at the right time.
PMS staysGuest profileLead10 campaign
Also built for hotelsUpsell offers before arrivalDigital registration cardsReview requestsHoliday-home owner portal
Every business works differently. Tell us how yours runs; every project is scoped and priced after a discovery call.
Discuss your requirementsAlso in Lead10
An automatic welcome on the first message, and a different one when a past guest comes back.
Switch on AI auto-reply for a chat so late-night questions about rooms and facilities get an answer. Available on plans with AI.
Past guests pushed to Google and Meta as customer lists, with Meta lookalikes.
Run each property as its own company on plans that include them, with its own team and guests.
The web app in Arabic with a right-to-left layout.
The free Android app: the inbox, enquiries, today's inspections and tasks. Mobile app
In short
Lead10 is a CRM for hotels, resorts, holiday homes and serviced apartments in the UAE. It collects direct enquiries from WhatsApp, Instagram, Messenger, Facebook Lead Ads, website forms and email into one inbox, sends ad enquiries your offer instantly, and routes leisure guests to reservations and groups to sales.
Sales sends group and event proposals clients sign online and invoices deposits with card links, and past guests are brought back with WhatsApp and email campaigns. Our development team connects Lead10 to your booking engine and property management system.
FAQ
It turns direct enquiries into bookings, wins group and event business, and brings past guests back without commission. Lead10 does this around WhatsApp and Instagram, where guests ask before they book.
No. Lead10 handles enquiries, sales, proposals and campaigns. Our development team connects your booking engine and PMS so rates, reservations and stays flow into Lead10.
Out of the box, your team confirms the booking in the chat and sends a card payment link. A full booking flow with live rates and availability can be built by our team.
With a PMS connection built by our team, yes: messages on approved templates are triggered by arrivals and checkouts. Without it, you can send campaigns to saved filters of guests.
Send proposals with rooms, meeting space and food as a PDF the client signs online, then invoice the deposit with a card payment link.
Plans are priced in AED per month or year, and you can start with a free trial. The pricing page shows what each plan includes.
Answer in seconds, quote groups the same day, and bring past guests back direct.