Delete Your Lead10 Account

Last updated: 27 September 2026

This page explains how to delete your Lead10 account and the data linked to it. It applies to the Lead10 web app and the Lead10 mobile app for Android and iOS, developed by EmiraIT Solution. Uninstalling the app does not delete your account.

How to request deletion

  1. Email support@lead10.com from the email address you use to sign in to Lead10, with the subject "Delete my Lead10 account".
  2. Include your workspace code, and say whether you want to delete your user account or the whole workspace.
  3. We reply to confirm the request. We may ask you to confirm that the account is yours before we delete anything.
  4. We complete the deletion within 30 days and email you when it is done.

If you are a team member, you can also ask your workspace administrator to remove your user from the workspace in the Lead10 web app. Only the workspace owner can ask us to delete the whole workspace.

What is deleted

Your user account

  • Your name, email address, phone number and password
  • Your sign-in sessions, registered devices and push notification tokens
  • Your personal settings and preferences

A whole workspace

  • Every user account in the workspace
  • All leads, clients, contacts, conversations, messages and attachments
  • All notes, files, tasks, tickets, calendar events, quotes, invoices, payments and expenses
  • All connected channels and integrations, such as WhatsApp, Instagram, Messenger, email, Google Ads and Meta

What is kept, and for how long

  • Records that belong to the business: when one user is removed, the leads, conversations and other records they worked on stay in the workspace, because they belong to the business. The workspace owner can delete them.
  • Records we must keep by law: invoices and payment records for your Lead10 subscription are kept for as long as the law requires, and then deleted.
  • Backups: deleted data is removed from our backups as they are replaced.

Deleting some data without deleting your account

You can delete individual records, such as leads, contacts or files, in Lead10 if your role allows it. You can also email us to ask for specific data to be deleted. Signing out of the mobile app removes your sign-in token and push notification token from that device.

Questions? Contact EmiraIT Solution at support@lead10.com or +971 54 464 0969. Read our Privacy Policy for more on how we handle your data.