Lead10 for B2B and IT services · UAE

B2B CRM for IT and service companies that sell, bill and support in one place.

Business buyers reach you on WhatsApp, your website and email, and the deal takes weeks. Lead10 brings every enquiry into one inbox, assigns it to an account manager, tracks the deal by stage and value, and sends the proposal the client signs online. Support contracts bill themselves, and client requests come in as tickets your team can answer.

Built for IT and managed services CCTV and security Networking Consulting and B2B services
ChatNorthgate IT Solutions
Chat 5
AllWhatsAppInstagram
R
Rana Kassab · Meridian40 staff, firewall + Wi-Fi…
C
Coastline LogisticsWebsite form · CCTV, 3 sites
P
Peter Hall · VantageRe: proposal v2
S
Sahar Al TamimiLead form · Microsoft licences
J
Jorge · Alto CaféPOS terminal not printing
M
Mira ClinicRe: support renewal
RRana Kassab From ad: CTWA · Managed IT for SMEsMeridian Consulting · 97150xxxx83New
Today
Hi, we're a 40-person office in Business Bay. We need a quote for a firewall, office Wi-Fi and a monthly IT support contract.
Auto-reply · this ad's sequence
Thanks for contacting Northgate. Here are our IT support plans and a case study from a similar office.
Northgate-IT-Support-Plans.pdfPDF · 1.6 MB
Case-study-50-seat-office.pdfPDF · 0.9 MB
Alan, one of our account managers, will message you to book a 15-minute call.
Type a message, or / for quick replies
Source savedMeta ad · Managed IT for SMEs
New lead assigned to Alan BrooksRound-robin · WhatsApp · Sales

How it works

From an enquiry to a signed contract and a supported client

  1. A business gets in touch

    Website forms, email, WhatsApp and Lead Ads land in one inbox. Click-to-WhatsApp ads can send your plans and case studies instantly, up to 10 messages.

    PlansWebsite form
  2. An account manager owns it

    Lead10 assigns the lead by round-robin, to one person or to a shared queue. A client that writes again lands on its existing company record.

    Round-robin → AlanCompany record
  3. Proposal signed, deal won

    Track the deal by stage and value, send the proposal as a PDF the client signs online, and convert it to an invoice with a card payment link.

    SignedInvoice
  4. Contract billed, client supported

    The monthly support contract runs as a subscription, and client requests come in as support tickets with every reply kept on the record.

    MonthlyTickets

Deal pipeline

Every deal by stage, value and owner

See which deals are in discovery, which proposals are waiting and how much is likely to close this month, across your whole sales team.

  • Your own stages: New, Discovery, Proposal sent, Negotiation, Won, plus lost.
  • Deal value and owner on every lead, with dashboards for the funnel, pipeline and sources.
  • Your own fields for company size, services and contract term, on plans that include custom fields.
  • Tasks, notes and files on each deal, so anyone can pick it up.
Leads · BoardNorthgate IT Solutions

New 16

Meridian ConsultingFirewall, Wi-Fi, support

AED 68KAB

Sahar Al TamimiSoftware licences · 25

AED 22KRK

Discovery 8

Coastline LogisticsCCTV · 3 warehouses

AED 145KVK

Proposal 6

Vantage PropertiesNetwork refresh + support

AED 210KAB

Harbor DentalIT support · 2 clinics

AED 54KRK

Won 27

Mira ClinicSupport renewal · 12 months

AED 38KVK

Proposals

Proposals with one-off and monthly lines, signed online

IT deals mix hardware, setup and monthly support. Put them all on one proposal, let the client sign it online, and invoice the one-off part straight away.

  • PDF proposals from your products and services list, in your own layout with your terms.
  • Signed or declined online, with the drawn signature kept on the proposal.
  • Converted to an invoice in one step, with a card payment link and a UAE VAT (FTA) layout.
  • Proposal expiry dates on the calendar, so nothing goes stale.
Billing · ProposalNorthgate IT Solutions
PROPOSALP-2026-0318 · valid until 31 Oct
Prepared for
Meridian Consulting · Rana Kassab
Scope
Office network and IT support · 40 users
ItemQtyAmount
Next-generation firewallWith 3-year security licence1AED 14,200.00
Wi-Fi 6 access pointsCeiling mounted6AED 9,600.00
Installation and configurationOut of hours1AED 4,500.00
IT support contractPer month · 40 users, 12 months12AED 39,600.00
Subtotal
AED 67,900.00
VAT 5%
AED 3,395.00
Total
AED 71,295.00
Signed
Rana KassabSigned online · 17 Oct, 11:20Convert to invoice

Contracts and support

Support contracts that bill themselves, requests your team can answer

Recurring support is the backbone of a service business. Lead10 bills each contract on schedule and keeps every client request as a ticket on the company record.

  • Support contracts as subscriptions, invoiced in advance, with renewal reminders and optional card auto-collect.
  • Support tickets with replies kept on the client's record.
  • A client portal where clients sign in with an email code to see and pay their invoices.
  • Roles from 250+ permissions, so engineers see tickets and sales see deals.
TicketsNorthgate IT Solutions
Open tickets14
Contracts62
Monthly contract valueAED 168K
Renewals this month5
ClientTicketStatusAgent
Alto CaféSupport contractPOS terminal not printing#T-2291 · todayUrgentVK
Mira ClinicSupport contractNew laptop for reception#T-2288 · yesterdayIn progressRK
Vantage PropertiesProjectVPN for remote staff#T-2284 · MonWaitingAB
Harbor DentalSupport contractBackup report October#T-2279 · last weekResolvedVK

Integrations and custom development

Connect Lead10 to the systems your business already runs on

B2B companies run on accounting, inventory, service desk and monitoring tools. We connect Lead10 to them in both directions, or build the missing piece, so sales, billing and support share the same clients.

Connect it yourself

Lead10's REST API and signed webhooks, with developer documentation, on plans with API access. Your developer sends records in and gets an event the moment something changes.

  • REST API
  • Signed webhooks
  • Developer docs

Or let our developers build it

The team that builds Lead10 also builds custom software: connections to the systems you already use, customer portals, mobile apps and complete systems built from scratch around your process.

  • Integrations
  • Portals
  • Mobile apps
  • Built from scratch

Two-way sync with your back office

The needClients, products and invoices are typed twice: once in Lead10, once in your accounting or inventory system.

What we buildA sync that keeps clients, products, prices and invoices the same in both systems, with a log of every change.

Lead10SyncYour back office

Monitoring alerts to the right engineer

The needAlerts from monitoring tools land in an inbox nobody watches at night.

What we buildA connection that turns each alert into a ticket or task on the client's record and notifies the engineer on call.

MonitoringTicketEngineer

A configure-and-quote tool

The needBuilding a hardware quote means checking prices, compatibility and stock by hand.

What we buildA quoting tool with your bundles, rules and live prices that creates the proposal in Lead10, ready to sign.

ConfiguratorProposalLead10

Also built for B2B companiesClient asset registerReseller and partner portalContract profitability reportsContract renewal workflows

  1. 01DiscoverWe map your sales, billing and support flow.
  2. 02DesignWe design the integration or system with you.
  3. 03BuildWe build, connect and test it against real data.
  4. 04SupportWe monitor and support it after go-live.

Every business works differently. Tell us how yours runs; every project is scoped and priced after a discovery call.

Discuss your requirements

Also in Lead10

Everything else the business runs on

AI assistant

Press Ctrl+K to create and send invoices, add tasks and reminders, pull lead statistics or search, within your permissions.

API and webhooks

A REST API with developer docs and signed outgoing webhooks with retries, on plans with API access.

Campaigns to clients

WhatsApp and email campaigns to saved filters, such as clients whose contract renews next quarter.

Expenses and profit

Record expenses with receipts and see profit and loss, money owed and payments collected.

Several companies

Run more than one company or division on plans that include them, with access by company.

Engineers on site

The free Android app: the inbox, clients, tickets with replies and today's tasks. Mobile app

In short

What is Lead10 for B2B companies?

Lead10 is a B2B CRM for IT, technology and business service companies in the UAE. It brings enquiries from WhatsApp, website forms, email, Instagram, Messenger and Facebook Lead Ads into one inbox, assigns each one to an account manager, and tracks deals by stage and value.

Account managers send proposals clients sign online and convert them to invoices. Support contracts run as subscriptions billed automatically, and client requests are handled as support tickets. Our development team connects Lead10 to your other business systems.

FAQ

B2B CRM: common questions

What does a B2B CRM do?

It tracks every business deal from enquiry to signed contract, with the owner, value and next step, and keeps billing and support for each client in the same place.

Can we bill monthly support contracts?

Yes. Each contract runs as a subscription invoiced in advance, with renewal reminders and optional automatic card payments.

Does Lead10 handle support tickets?

Yes. Support tickets with replies are kept on the client's record, so anyone on the team can see the history.

Can Lead10 connect to our other systems?

Yes. On plans with API access, use the REST API and signed webhooks, or let our development team build and maintain the integration for you.

Can we track deals by value?

Yes. Every lead has a value and an owner, and dashboards show the funnel, pipeline and sources for any period.

How much does Lead10 cost for an IT or B2B company?

Plans are priced in AED per month or year, and you can start with a free trial. The pricing page shows what each plan includes.

Win the deal, bill the contract, keep the client.

One place for sales, billing and support, connected to the rest of your business.