Unified inbox for WhatsApp, Instagram, Messenger and email

A unified inbox puts every customer conversation — WhatsApp, Instagram DMs, Facebook Messenger and email — on one shared screen your whole team works from. Lead10 Smart Chat is that inbox: messages arrive in real time, each chat can be assigned to an agent, and new contacts become leads automatically.

In Lead10, the unified inbox is Smart Chat. Explore Smart Chat

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One inbox, the whole team

All channels, real time

WhatsApp, Instagram, Messenger and email conversations appear in one list the moment they arrive.

Assign and track

Assign each conversation to an agent and mark it open, waiting, resolved or closed, so nothing falls between two people.

Quick replies

Save answers you send every day and insert them with a click or a slash command.

WhatsApp templates

Create WhatsApp message templates in Lead10, submit them to Meta for approval and use them once approved.

Privacy built in

Phone numbers show as 97156xxxx31 to staff without permission, and agents see only their assigned chats unless allowed to see all.

On your phone too

Push notifications for new messages, plus automatic opt-out when a contact replies STOP.

Set up your unified inbox

  1. Connect channels

    Connect WhatsApp, Instagram and Messenger with a Meta login, and add your company or personal email inbox.

  2. Decide who sees what

    Add team members to each channel and choose whether new chats rotate between them, go to one person, or stay in a shared queue.

  3. Work one queue

    Agents answer from one screen with quick replies and templates; every reply is saved on the contact's history.

  4. Turn chats into deals

    New contacts become leads automatically, so conversations flow straight into your pipeline, quotes and invoices.

Inbox facts

  • Channels in the inbox: WhatsApp, Instagram, Messenger, email
  • Conversation assignment and statuses
  • Quick replies and slash commands
  • WhatsApp templates submitted to Meta from Lead10
  • Phone and email masking by permission
  • Mobile push notifications
  • Block contacts and automatic STOP opt-out
  • AI replies to chats (Professional plan and above)

What it costs

One flat monthly price per workspace, with users included and no per-message markup. Plans start at AED 299/month for 3 users@if ($trialDays), with a 15-day free trial@endif.

Growth

AED 299 /month

3 users included. For a small team that wants every lead answered and every invoice out the same day.

Professional

AED 699 /month

8 users included. Adds the AI and the ad automation. This is the plan that pays for itself out of ad spend.

Scale

AED 1,499 /month

20 users included. For operations that need integrations, accounting and more than one branch.

Compare all plans →

Common questions

A unified inbox is one shared screen where a team reads and answers messages from several channels — for example WhatsApp, Instagram DMs, Facebook Messenger and email — instead of switching between apps and phones. Each conversation can be assigned to a person, so every customer gets one clear owner and no message is missed. Read the full answer

Connect all three channels to a shared inbox tool. WhatsApp needs the WhatsApp Business API (not the phone app), while Instagram and Messenger connect through your Facebook page. Once connected, every message appears in one list where your team can assign, answer and track conversations, and each new contact can become a lead automatically. Read the full answer

More answers in the Lead10 FAQ →

Guides

See every conversation in one place

Connect a WhatsApp number and an Instagram account in the demo and watch both arrive in the same inbox.

Book a demo Start 15-day trial