See Bulk WhatsApp for campaigns with filters, scheduling and personalisation, and the unified inbox for handling WhatsApp alongside Instagram, Messenger and email.
WhatsApp CRM: sell, support and invoice on WhatsApp
A WhatsApp CRM connects your WhatsApp Business number to a customer database, so every chat is linked to a lead or client with its history, owner and next step. Lead10 is built on Meta's official WhatsApp Business API and adds a shared team inbox, automatic lead creation and assignment, approved templates, bulk campaigns, and invoices you can send on WhatsApp.
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WhatsApp, run like a sales channel
Official WhatsApp Business API
Lead10 connects to Meta's WhatsApp Cloud API directly — the number, the templates and the Meta billing stay in your own account.
One number, many agents
Your whole team answers the same WhatsApp number from a shared inbox, with each chat assigned to one person.
Chats become leads
A first message creates the lead and assigns it; returning customers are matched by phone number.
Templates and campaigns
Get templates approved by Meta from inside Lead10 and send one-off or recurring campaigns to filtered lists.
Quotes and invoices on WhatsApp
Share quotes and invoices with online payment links in the chat, and track what has been paid.
Ads that learn from sales
Leads from click-to-WhatsApp ads are tagged with their ad, and won deals can be sent back to Meta as conversions.
Getting started
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Connect your number
Log in with Meta to connect your WhatsApp Business number. If you do not have WhatsApp Business API yet, our team walks you through it during onboarding.
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Add your team
Invite agents, choose how new chats are assigned and set who can see full phone numbers.
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Prepare templates
Write the messages you start yourself — reminders, offers, confirmations — and submit them to Meta for approval from Lead10.
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Sell and follow up
Reply, send quotes and invoices, set follow-up dates and run campaigns, all tied to each customer's record.
WhatsApp CRM facts
- Official WhatsApp Cloud API from Meta — no reseller
- WhatsApp numbers: 2 on Growth, 5 on Professional, unlimited on Scale
- Shared inbox with assignment, statuses and quick replies
- Template creation and Meta approval from Lead10
- One-off, scheduled and recurring campaigns
- Campaigns pause automatically if a number's health drops
- Quotes, invoices and payment links shared in chat
- No markup on WhatsApp messages — you pay Meta directly
Need to message many customers at once?
What it costs
One flat monthly price per workspace, with users included and no per-message markup. Plans start at AED 299/month for 3 users@if ($trialDays), with a 15-day free trial@endif.
Growth
AED 299 /month
3 users included. For a small team that wants every lead answered and every invoice out the same day.
Professional
AED 699 /month
8 users included. Adds the AI and the ad automation. This is the plan that pays for itself out of ad spend.
Scale
AED 1,499 /month
20 users included. For operations that need integrations, accounting and more than one branch.
Common questions
A WhatsApp CRM is customer relationship software that connects to your WhatsApp Business number, so every chat is linked to a lead or customer record with its history, owner and next step. It lets a whole team sell and support on one WhatsApp number, send approved template messages and campaigns, and track leads to closed deals.
Read the full answer
Connect all three channels to a shared inbox tool. WhatsApp needs the WhatsApp Business API (not the phone app), while Instagram and Messenger connect through your Facebook page. Once connected, every message appears in one list where your team can assign, answer and track conversations, and each new contact can become a lead automatically.
Read the full answer
Put your WhatsApp number to work
We connect a test number in the demo and show chats turning into assigned leads, quotes and invoices.
Book a demo Start 15-day trial