Manage Chats From One Window
Connect with customers across WhatsApp, Instagram, Messenger, and Web Forms — all in one powerful interface. Never miss a lead, respond instantly, and let AI handle routine conversations.
New to shared inboxes? See how a unified inbox works
Live Message
Lead10 Smart Chat isn't just a messaging platform — it's a complete conversation management system designed to help your team work faster, respond better, and convert more leads into customers.
Official WhatsApp Business API integration. Send templates, share media, track delivery status, and maintain customer service windows — all compliant with Meta policies.
Respond to Instagram DMs instantly. Engage with followers, convert inquiries into leads, and manage all Instagram conversations without leaving your dashboard.
Messenger
Connect with Facebook page visitors through Messenger. Capture leads from your Facebook ads and respond to customer inquiries in real-time.
& More
Integrate website contact forms, lead capture forms, and other channels. Every inquiry flows into Smart Chat for unified management.
Let Artificial Intelligence Handle the Work
Lead10's AI Chat Agent doesn't just respond to messages — it understands context, learns from conversations, and takes actions on your behalf. Experience the future of customer communication.
How AI Chat Agent Works
Natural Conversations
Responds in a human-like way, understanding context, tone, and intent. No robotic replies.
Real-Time Data Access
Checks inventory, pricing, customer history, and order status instantly from your database.
Automated Actions
Generates invoices, shares payment links, sends receipts, and updates order status automatically.
Smart Handoff
Knows when to escalate complex issues to human agents with full conversation context.
One-Click Toggle
Enable or disable AI for each conversation with a single click. Perfect for testing or when you want full manual control. The AI button shows green when active, gray when off.
24/7 Availability
AI never sleeps. Handle customer inquiries at 3 AM, on weekends, during holidays — your AI agent is always ready to engage, qualify, and convert leads.
Learning & Improving
AI learns from every interaction. The more conversations it handles, the better it understands your business, products, and customer preferences.
Compliance & Safety
AI follows your business rules and WhatsApp policies. Won't spam, respects service windows, and maintains professional communication standards.
Payment Follow-up
AI can share pending payments, send payment reminders, generate invoices, and provide payment links — complete financial assistance in conversations.
Team Augmentation
AI doesn't replace your team — it amplifies them. Handle 10x more conversations while your team focuses on high-value interactions and closing deals.
Send Any Type of Message
From simple text to rich media, Lead10 Smart Chat supports every message format your business needs to communicate effectively with customers.
Text Messages
Send formatted text messages with emoji support. Create paragraphs, add line breaks, and express your brand personality in every conversation.
Images & Photos
Share product images, screenshots, promotional graphics, and photos. Add captions to provide context and enhance engagement.
Video Content
Send video demonstrations, product tours, tutorials, and personalized video messages. Perfect for engaging visual communication.
Documents
Share PDFs, presentations, contracts, brochures, and other documents. Support for Word, Excel, PowerPoint, and text files.
Voice Messages
Record and send voice messages directly from the dashboard. Perfect for quick, personal responses when typing isn't convenient.
Location Sharing
Share business locations, meeting points, or delivery addresses. Integrated with Google Maps for easy navigation.
Work Smarter with Automation
Save time and improve response quality with powerful automation features designed to make your team more efficient and effective.
AI Chat Agent
Let AI handle routine conversations automatically. The AI agent understands context, responds naturally, and can even generate invoices or share pending payment information. Toggle AI mode on/off per conversation with a single click.
- Natural language understanding
- Context-aware responses
- Automatic invoice generation
- 24/7 availability
Quick Replies
Create pre-written responses for frequently asked questions and common scenarios. Save time typing and ensure consistent messaging across your team. Support for text, images, videos, documents, audio, and location quick replies.
- Text with emoji support
- Rich media templates
- Keyboard shortcuts
- Team-wide library
Message Threading
Reply to specific messages to maintain context in long conversations. See quoted messages with reply indicators for clear communication flow.
Emoji Picker
Built-in emoji picker with categories for quick access. Add personality and emotion to your messages with a wide selection of emojis.
WhatsApp Templates
Send approved WhatsApp templates for 24+ hour service window. Perfect for re-engaging customers after the conversation window expires.
Your Data is Protected
We take privacy seriously. Lead10 Smart Chat includes robust security features to protect your business and customer information.
- Phone Number Masking: Customer numbers displayed as 97156*****31 for privacy
- User Permissions: Control who sees what with role-based access
- End-to-End Encryption: Messages secured with WhatsApp's encryption
- Opt-out Handling: Contacts who reply STOP are unsubscribed automatically
- Audit Trails: Track who sent what and when for accountability
Stay Organized and In Control
Powerful organization tools help you manage hundreds of conversations without losing track of any customer or missing any opportunity.
Protected Chats
Your conversations are secure and visible only to previlaged staff and assigned agent. No other staff or agents can view your messages — keeping your privacy fully protected.
Unread Indicators
Clear badges show unread message counts. Never miss a customer message and respond promptly to every inquiry.
Service Window Status
Visual indicators show active (green) and expired (red) WhatsApp service windows. Know when you can message freely or need to use templates.
Lead Integration
Link conversations directly to leads in your CRM. View lead details, access lead profiles, and update information without leaving the chat.
Chat Management
Delete spam conversations, archive completed chats, and keep your inbox clean and focused on active customer interactions.
Conversation History
Access complete message history with timestamps, delivery status, and read receipts. Load older messages with infinite scroll for full context.
Better Together with Team Features
Enable your entire team to work together seamlessly. See who's handling what, maintain consistent communication, and never duplicate efforts.
Staff Attribution
Every message shows which team member sent it. Hover over sent messages to see staff names, ensuring accountability and tracking team performance. Perfect for training and quality assurance.
Channel Switching
Manage multiple WhatsApp numbers, Instagram accounts, and Messenger pages from one dashboard. Switch between channels instantly with the dropdown selector in the sidebar.
Real-Time Notifications
Get instant desktop notifications for new messages. Never miss an important customer inquiry, even when you're working in another tab or application.
Loading States
Clear visual feedback shows when messages are sending, when more messages are loading, or when the system is syncing. No more wondering if your action went through.
Perfect for Every Industry
See how businesses across different industries use Lead10 Smart Chat to improve customer communication and boost conversions.
E-Commerce
Answer product questions, process orders via WhatsApp, send order confirmations, and handle customer support — all from one dashboard.
Real Estate
Share property photos and videos, schedule viewings, answer inquiries from multiple platforms, and convert leads faster with instant responses.
Restaurants
Take reservations, handle delivery orders, share menus, answer food allergy questions, and provide customer service across all channels.
Healthcare
Schedule appointments, send appointment reminders, answer patient questions, share test results, and provide follow-up care instructions.
Education
Communicate with students and parents, share course materials, handle enrollment inquiries, send class updates, and provide support.
Travel Agencies
Share travel packages, send booking confirmations, provide trip itineraries, answer questions, and offer 24/7 customer support to travelers.
Ready to Transform Your Customer Communication?
Join hundreds of businesses already using Lead10 Smart Chat to manage conversations, respond faster, and convert more leads into customers.
Book a Demo