Lead10 for salons and spas · UAE

Salon and spa CRM that keeps your chairs full.

Clients ask for prices and slots in your Instagram DMs and on WhatsApp, between appointments. Lead10 answers ad enquiries at once with your menu, hands each one to the front desk, sells packages and memberships online, and reminds regulars when it is time to re-book. Need clients to book online? Our team builds that around your salon.

Built for Hair salons Spas Nails and lashes Bridal studios
ChatLumi Beauty Lounge
Chat 12
AllWhatsAppInstagram
H
Hessa Al MazroueiBridal party of 6, 14 Dec
K
Kate MorrisonBalayage price for long hair?
J
Jumana SalehCan I move my facial to 5?
M
Mira PatelGel nails tomorrow?
F
Fatima HussainLead form · Spa day for two
A
Anya VolkovaThank you, love my hair! 💕
HHessa Al Mazrouei From ad: CTWA · Bridal packages97150xxxx19New
Today
Hi, how much is the bridal hair and makeup package? The wedding is on 14 December, 6 of us including me.
Auto-reply · this ad's sequence
Congratulations! Here is our bridal menu, with packages for the bride and her party.
Bridal-menu-2026.jpgImage · 380 KB
Bridal looks by LumiVideo · 0:45
Sana from our front desk will check the 14th for your party and reply here shortly.
Type a message, or / for quick replies
Source savedMeta ad · Bridal packages
New enquiry assigned to Sana IbrahimShared queue · WhatsApp · Front desk

How it works

From a DM to a regular client

  1. A client taps your ad

    Each click-to-WhatsApp or click-to-Messenger ad can send its own instant reply: the price menu, a video of your work and your location, up to 10 messages.

    MenuOur work
  2. The front desk replies

    Lead10 puts the enquiry in a shared front-desk queue, or assigns it by round-robin. A regular client lands on their record, with their past services and notes.

    Front desk queueRegular client
  3. Booked, paid, remembered

    The booking goes on the team calendar, packages are paid by card link, and notes such as colour formulas stay on the client's timeline.

    Sat 14:00Paid
  4. Reminded to re-book

    A monthly campaign reminds clients whose last colour or facial was weeks ago, and new clients from ads are reported to Meta and Google as conversions.

    Re-bookSent

Packages and memberships

Packages and memberships that sell themselves

Sell treatment packages and monthly memberships online, and let Lead10 handle the billing.

  • Clients buy packages in the portal, signing in with an email code or a WhatsApp message.
  • Memberships as subscriptions, charged by card every month and paused when a payment fails.
  • Card payment links in the chat for deposits, packages and gift vouchers.
  • Invoices and receipts in your own layout, synced to Zoho Books or Wafeq if you use them.
Client portalKate Morrison

Packages and membershipsLumi Beauty Lounge · Jumeirah 1

My invoices
Blow-dry club4 blow-dries a monthAED 399 / monthCard charged monthlyBuy package
Glow facial × 5Use within 6 monthsAED 1,450Save AED 300
Bridal partyBride + 5 · hair and makeupAED 5,900Trial included

Re-booking

Remind regulars before they drift to another salon

Colour every six weeks, facials every month, lashes every three weeks. Pick clients from a saved filter on their last visit, choose an approved WhatsApp template, and repeat it monthly.

  • Re-booking reminders to clients whose last colour, facial or lash fill was weeks ago.
  • Quiet-day offers to regulars, sent before a slow week.
  • The filter is re-read on every run, so each month's clients who are due get the message.
  • Anyone who replies STOP is opted out; each person gets at most one marketing campaign every 3 days.
Bulk Message · Recurring campaignLumi Beauty Lounge

Time for your colour Template approved

Audience · saved filter "Colour due"

Last colour visitis more than6 weeks ago

ANDServicecontainsColour

142clients this month

5 opted out · skippedFilter re-read on every run
LLumi Beauty LoungeBusiness account
Hi Kate, it's been 7 weeks since your balayage. Nour has slots this Thursday and Saturday. Want one?
Book my colour
STOP
Monthly · 5th at 11:00WhatsApp · Front deskSave

Ads that bring clients

Know which Instagram ads bring paying clients

Beauty runs on Instagram ads. Lead10 records the ad on every enquiry and reports booked and paid clients back to Meta and Google, so your budget goes to the ads that fill chairs.

  • The ad on every enquiry: click-to-WhatsApp, Instagram and Messenger ads, and Lead Ads forms.
  • Conversions sent automatically when the front desk marks a client booked or paid.
  • Customer lists of your regulars pushed to Meta and Google, with Meta lookalikes.
  • Coupon codes for creators; clients who send a code on WhatsApp or Instagram get an automatic reply.
Ad Campaigns · This monthLumi Beauty Lounge
SpendAED 4,900
Leads388+19%
Conversions121+33%
Cost / conv.AED 40−16%
CampaignLeadsConv.Cost / conv.
Bridal packages · CTWA9631AED 47
Balayage reels · Instagram17452AED 33
salon jumeirah · Search7226AED 38
Spa day for two · Lead form4612AED 54

Online booking, built for you

Online booking, reminders and loyalty, designed around your salon

Lead10 doesn't include a client booking system out of the box, and every salon books differently: by stylist, by room, with deposits or without. So we build it for you and connect it to Lead10.

Online booking by stylist and service

The needClients want to see free slots and book their favourite stylist at midnight.

What we buildA booking page and app with services, stylists, durations and deposits; each booking creates or updates the client in Lead10.

Booking pageDepositLead10

Appointment reminders that cut no-shows

The needNo-shows cost you the slot and the stylist's time.

What we buildWhatsApp confirmations and reminders on approved templates before every appointment, with reschedule and cancel replies handled for you.

BookingWhatsApp reminderLead10

Loyalty points and gift cards

The needStamp cards get lost, and gift vouchers are tracked on paper.

What we buildPoints on every visit, digital gift cards and balances on WhatsApp, recorded against the client in Lead10.

VisitPointsWhatsApp

Also built for salons and spasStylist commission reportsRetail product shopReview requestsNo-show tracking

Connect it yourself

Lead10's REST API and signed webhooks, with developer documentation, on plans with API access. Your developer sends records in and gets an event the moment something changes.

  • REST API
  • Signed webhooks
  • Developer docs

Or let our developers build it

The team that builds Lead10 also builds custom software: connections to the systems you already use, customer portals, mobile apps and complete systems built from scratch around your process.

  • Integrations
  • Portals
  • Mobile apps
  • Built from scratch

Every business works differently. Tell us how yours runs; every project is scoped and priced after a discovery call.

Discuss your requirements

Also in Lead10

Everything else the salon runs on

Welcome and return messages

An automatic welcome on a new client's first message, and a different one when a regular comes back.

AI replies after hours

Switch on AI auto-reply for a chat so late-night price questions get an answer. Available on plans with AI.

Clients stay with the salon

Staff see the chats assigned to them, numbers and emails can be masked by role, and export can be switched off.

Several branches

Run more than one salon on plans that include them, each with its own team and clients.

Arabic, right to left

The web app in Arabic with a right-to-left layout.

Front desk on the phone

The free Android app: the inbox with photos and voice notes, clients and today's tasks. Mobile app

In short

What is Lead10 for salons and spas?

Lead10 is a CRM for hair salons, spas, nail and lash studios and bridal studios in the UAE. It collects booking requests from WhatsApp, Instagram, Messenger, Facebook Lead Ads, website forms and email into one front-desk inbox and sends ad enquiries your menu instantly.

Clients buy packages and memberships in the portal and pay by card, regulars are reminded to re-book with recurring WhatsApp campaigns, and new clients from ads are reported to Meta and Google Ads as conversions. Online booking and appointment reminders can be built for your salon by our development team.

FAQ

Salon CRM: common questions

What does a CRM do for a salon or spa?

It answers every booking request quickly, remembers each client's services and notes, sells packages and brings regulars back. Lead10 does this around Instagram and WhatsApp, where UAE clients book.

Can clients book appointments online?

Not out of the box. Our development team builds online booking around your stylists, services and deposits, connected to Lead10 so every booking lands on the client.

Does Lead10 send appointment reminders?

Out of the box, calendar reminders go to your team. Per-appointment WhatsApp reminders to clients come with the online booking our team builds; you can also send re-booking campaigns to saved filters.

Can we sell memberships and packages?

Yes. Clients buy packages in the portal, and memberships run as subscriptions charged to their card every month.

Can we keep colour formulas and notes?

Yes. Notes and photos go on the client's timeline, so any stylist can see what was used last time.

How much does Lead10 cost for a salon or spa?

Plans are priced in AED per month or year, and you can start with a free trial. The pricing page shows what each plan includes.

An unanswered DM is an empty chair.

Reply with your menu in seconds and bring every regular back on time.