On Meta's official WhatsApp Cloud API. One agency number for the whole holidays desk.
Lead10 for travel · UAE
Travel CRM that turns holiday enquiries into paid bookings.
Travellers ask for prices on WhatsApp and Instagram and book with whoever replies first with a clear quote. Lead10 sends ad enquiries the itinerary in seconds, hands each one to a consultant, and turns the quote into a booking the traveller accepts and pays online. Past travellers hear about next season's packages, and Meta and Google learn which ads bring real bookings.
Built for
Travel agencies
Tour operators
Visa services
Desert safaris & tours
Chat 7
AllWhatsAppInstagram
F
Faisal RahmanBaku 4 nights, 2 adults 2 kids…
A
Anna KowalskiCan we upgrade to a water villa?
S
Sameer KhanLead form · Georgia group tour
R
Rohit VermaSent both passport copies
L
Liza MathewWebsite form · Desert safari
J
Joseph ThomasKerala in April, flights only?
F
Faisal Rahman From ad: CTWA · Baku winter package97150xxxx77
New
Today
Hi, price for the Baku package, 4 nights, 2 adults and 2 kids (6 and 9), around 18 December?
Auto-reply · this ad's sequence
Thanks for asking about our Baku winter package! Here is the day-by-day itinerary with hotel options and what's included.
Baku-Winter-4N-Itinerary.pdfPDF · 2.8 MB
Baku and Gabala in 40 secondsVideo · 0:40
Meera will send you a quote for your exact dates shortly.
Type a message, or / for quick replies
Source savedMeta ad · Baku winter package
New enquiry assigned to Meera ShahRound-robin · WhatsApp · Holidays desk
Where travellers ask
Every holiday enquiry in one inbox, with the ad that brought it
No more quotes lost in a consultant's personal WhatsApp. Each new conversation becomes an enquiry automatically, and Lead10 records where it came from: the click-to-WhatsApp ad, the Instagram or Messenger ad, the Lead Ads form, or the UTM tags on your website form.
Instagram DMs
Questions about the destinations you post, answered from the same inbox as WhatsApp.
Messenger
Facebook page messages and click-to-Messenger ads, with the ad recorded on the enquiry.
Facebook Lead Ads
Instant-form answers such as destination, dates and number of travellers, pulled in as soon as they're sent.
Website forms
An embeddable "get a quote" form with an optional WhatsApp or email code check.
Your bookings and personal mailboxes in the same inbox, assigned the same way.
How it works
From "price for 4?" to a paid booking
-
A traveller taps your ad
Each click-to-WhatsApp or click-to-Messenger ad can have its own instant reply: up to 10 messages, such as the itinerary PDF, hotel photos and a short destination video.
ItineraryHotelsVideo -
A consultant picks it up
Lead10 creates the enquiry and assigns it by round-robin between your consultants, to one person, or to a shared queue. A returning traveller lands on their existing record and past trips.
Round-robin → MeeraPast traveller -
Quote, accept, pay
Send the quote as a PDF the traveller accepts online, turn it into an invoice, and send a card payment link in the same chat.
AcceptedPaid by card -
Your ads learn who books
When an enquiry reaches Quote sent or Booked, Lead10 reports it to Meta and Google Ads, with the booking value, so your budget finds more travellers who pay.
SentSent
Enquiries and bookings
Every trip in one list, from enquiry to booked
Rename the labels to the words your desk uses, such as Enquiries and Travellers, and set up the stages your bookings go through.
- Your own stages: New, Contacted, Quote sent, Documents pending, Booked, plus lost.
- Your own fields for destination, travel dates, travellers and trip type, on plans that include custom fields.
- Saved filters such as "families who travelled last December", shared with the team and reused for campaigns.
- Bring your past bookings from Excel or CSV, so returning travellers are recognised.
Enquiries186 open · 52 new this week
Advanced Filter New EnquirySearch by name, phone, email or destination…
TravellerTripStageAgentFollow-up
Faisal RahmanFamily · 2 adults, 2 childrenBaku · 4N · 18 DecNewMSToday
Anna KowalskiHoneymoon · 2 adultsMaldives · 6N · FebQuote sentJAFri
Rohit VermaCouple · Schengen visaParis · 5N · MarchDocumentsHQMon
Sameer KhanGroup · 12 travellersGeorgia · 7N · JanContactedHQOverdue · 16 Oct
Liza MathewParents visiting · 2 adultsDesert safari · SatBookedMSSat
Joseph ThomasFamily · 4 adultsKochi · flights · AprilNewJATomorrow
Quotes and payments
Quotes travellers accept and pay from their phone
A clear quote with everything included beats a price typed into a chat. Lead10 sends it as a link the traveller opens, accepts and pays.
- Quotes as PDF with flights, hotels, tours and transfers as separate lines, in your own layout.
- Accepted or declined online, then converted to an invoice in one step.
- Card payment links in the chat or by email, with receipts and a public invoice link.
- Quote expiry dates on the calendar, so your team follows up before the fares change.
SHSandpiper HolidaysBur Dubai, Dubai · TRN 1000xxxxxxx0003
QUOTATIONQ-2026-0412 · valid until 24 Oct
- Prepared for
- Faisal Rahman · 2 adults, 2 children
- Trip
- Baku and Gabala · 18 to 22 Dec 2026
ItemQtyAmount
Return flights DXB to GYDEconomy · 30 kg baggage4AED 5,600.00
4★ hotel · family room4 nights · breakfast1AED 2,880.00
Tours and transfersCity tour, Gabala day trip, airport transfers1AED 1,240.00
- Per person
- AED 2,430.00
- Total
- AED 9,720.00
Faisal RahmanAccepted online · 17 Oct, 21:58Pay AED 9,720 by card
Follow-ups and deadlines
Quote expiries, documents and departures on one calendar
A travel desk runs on dates. Lead10 puts them side by side, so nobody misses the day a quote expires or a passport copy is due.
- A next follow-up date on every enquiry; missed ones are flagged in red on the list and the calendar.
- Quote expiries and invoices due appear on the calendar automatically.
- Tasks with checklists for passports, visa documents and confirmations, with reminders by email and in the app.
- Scheduled campaigns on the same calendar, so seasonal offers go out on the right day.
Friday, 24 October
Quote expiryTasksFollow-upsCampaignsQuote expires · Anna KowalskiMaldives · 6 nights · water villa upgradeJenny
Task · Passport copies for Rohit VermaSchengen appointment · checklist 2 of 4Hassan
Follow-up · Sameer KhanGeorgia group of 12 · send revised hotel optionsOverdue since 16 Oct
Call · Faisal RahmanGo through the Baku hotel optionsMeera
Reminder sent to Jenny by email and in the app
Saturday, 25 October
Campaign · Winter break packagesWhatsApp · 428 past travellersScheduled
Seasonal campaigns
Fill every holiday season from your own travellers
Winter break, Eid, spring holidays: the people who booked with you last time are your cheapest next bookings. Pick them from a saved filter, choose an approved WhatsApp template, and Lead10 adds each traveller's name.
- Packages to past travellers who match the trip: families, couples, groups, last season's destinations.
- Replies come back to the holidays desk, already linked to the traveller's past trips.
- Anyone who replies STOP is opted out; each person gets at most one marketing campaign every 3 days.
- Email too, through your own Brevo or Mailchimp account.
Winter break packages Template approved
Audience · saved filter "Families, last winter"
Trip typeisFamily
ANDTravel datebetween1 Dec 2025 – 31 Jan 2026
ANDStageisBooked
428travellers match
17 opted out · skipped
9 had a marketing message in the last 3 days · skipped
SSandpiper HolidaysBusiness account
Hi Faisal, winter break is filling fast. Family packages to Baku, Tbilisi and Almaty start at AED 1,899 per person with flights and hotel. Want a quote for your dates?
Yes, send me a quote
STOP
Sat 25 Oct · 10:00WhatsApp · Holidays deskSchedule
Custom solutions
Live fares, traveller documents and itineraries, built for your desk
A travel desk runs on several systems. We connect them to Lead10, or build what is missing, so consultants spend their time selling trips instead of retyping them.
Connect it yourself
Lead10's REST API and signed webhooks, with developer documentation, on plans with API access. Your developer sends records in and gets an event the moment something changes.
- REST API
- Signed webhooks
- Developer docs
Or let our developers build it
The team that builds Lead10 also builds custom software: connections to the systems you already use, customer portals, mobile apps and complete systems built from scratch around your process.
- Integrations
- Portals
- Mobile apps
- Built from scratch
Quotes from your booking tools
The needConsultants retype flights and hotels from the booking screens into every quote.
What we buildA connection that turns the trip priced in your booking tools into a Lead10 quote the traveller accepts and pays.
Booking toolsQuoteLead10
A traveller app with documents
The needTravellers ask for vouchers, tickets and the itinerary again on the day they fly.
What we buildA branded app or page with the itinerary, vouchers and tickets for each booking, shared from the traveller's record.
Lead10Traveller app
Visa application tracking
The needVisa clients keep asking where their application is.
What we buildA tracker with each document and status, and a WhatsApp update on an approved template whenever the status changes.
TrackerLead10WhatsApp
Also built for travel desksPackage builder for your websiteGroup booking formsSupplier payment trackingAI travel assistant
Every business works differently. Tell us how yours runs; every project is scoped and priced after a discovery call.
Discuss your requirementsAlso in Lead10
Everything else the travel desk runs on
Saved replies with files
Type / to send a saved itinerary, visa checklist or hotel photos in a couple of taps.
AI replies after hours
Switch on AI auto-reply for a chat so late-night travellers get an answer. Available on plans with AI.
Your client list stays yours
Consultants see the chats assigned to them, numbers and emails can be masked by role, and export can be switched off.
Arabic, right to left
The web app in Arabic with a right-to-left layout, and labels you can rename to your own words.
More than one branch
Run several branches on plans that include them, each with its own numbers, team and enquiries.
Consultants on the move
The free Android app: the inbox with documents and photos, enquiries, and today's tasks. Mobile app
In short
What is Lead10 for travel agencies?
Lead10 is a CRM for travel agencies, tour operators and visa services in the UAE. It collects holiday enquiries from WhatsApp, Instagram, Messenger, Facebook Lead Ads, website forms and email into one inbox, sends ad enquiries the itinerary instantly, and assigns each enquiry to a consultant automatically.
Consultants send quotes that travellers accept online and pay by card link, with quote expiry dates and document tasks on a shared calendar. Past travellers are brought back with seasonal WhatsApp and email campaigns, and bookings are reported to Meta and Google Ads as conversions.
FAQ
Travel CRM: common questions
What does a travel CRM do?
It keeps every holiday enquiry, quote and booking in one place, with the consultant handling it and what happens next. Lead10 does this around WhatsApp, where UAE travellers ask for prices first.
Does Lead10 connect to booking engines or a GDS?
Not out of the box: Lead10 doesn't search or book flights and hotels itself. Consultants price the trip in your booking tools and send the quote, invoice and payment link from Lead10, and our development team can connect your booking tools so a priced trip becomes a Lead10 quote automatically.
Can travellers pay online?
Yes, by card. Send the invoice or a payment link in the chat or by email; the traveller pays and gets a receipt.
Can we send itineraries automatically?
Yes, for people who message from your click-to-WhatsApp or click-to-Messenger ads: each ad can send its own itinerary, photos and video at once. Consultants can also send saved itineraries as quick replies by typing /.
Can consultants see each other's travellers?
Only if you allow it. By default they see the conversations assigned to them, and staff without permission see masked phone numbers and emails.
How much does Lead10 cost for a travel agency?
Plans are priced in AED per month or year, and you can start with a free trial. The pricing page shows what each plan includes.
The first clear quote wins the booking.
Send the itinerary in seconds and the quote while they're still deciding.