Terms of Service

Last updated: 6 November 2026

Effective date: May 13, 2026

These Terms of Service ("Terms") govern your use of Lead10 CRM and related automation services provided by EmiraIT Solution.

1. Acceptance of Terms

By accessing or using Lead10 CRM, you agree to comply with these Terms and all applicable laws and regulations.

2. Services Provided

Lead10 CRM provides:

  • Customer relationship management (CRM)
  • Lead management tools
  • Google Ads automation and integrations
  • Marketing and campaign management features
  • Reporting and analytics

3. User Responsibilities

  • Provide accurate account information
  • Maintain the security of login credentials
  • Use the platform lawfully and ethically
  • Comply with Google Ads policies and applicable regulations

4. Google Ads & API Usage

Users are solely responsible for their Google Ads accounts, campaigns, ad content, and compliance with Google policies.

Lead10 CRM is not affiliated with or endorsed by Google LLC.

5. Subscription & Payments

Certain features may require paid subscriptions. Fees are non-refundable unless otherwise stated.

6. Service Availability

We strive to maintain reliable services but do not guarantee uninterrupted or error-free operation.

7. Limitation of Liability

EmiraIT Solution shall not be liable for indirect, incidental, or consequential damages arising from use of the platform.

8. Automated Access, AI Tools and Copying

The Lead10 app is for your own team's work. You and your users must not, and must not let anyone else:

  • access, browse or operate the app with AI agents, AI browser assistants, bots, scrapers, crawlers, browser automation or other automated tools, except through the official Lead10 API with an API key issued to your workspace;
  • copy, record, extract or collect the app's screens, features, workflows, data structures or documentation to build, train or help build a competing product or an AI model;
  • use the app for competitive analysis, benchmarking or product research on behalf of a competitor;
  • reverse engineer, decompile or try to extract the app's source code, except where the law expressly allows it.

We monitor for automated and unusual activity. Where we detect it, we may ask the user to confirm they are a person, sign them out, and suspend or terminate the account under section 9. We keep records of such activity as evidence.

9. Account Suspension

We reserve the right to suspend or terminate accounts that violate these Terms or misuse the platform.

10. Intellectual Property

All software, branding, and platform content remain the property of EmiraIT Solution unless otherwise stated.

11. Changes to Terms

We may update these Terms at any time. Continued use of the platform indicates acceptance of revised Terms.

12. Governing Law

These Terms shall be governed by the laws of the United Arab Emirates.

13. Contact Information

Company: EmiraIT Solution
Product: Lead10 CRM
Location: UAE
Email: support@lead10.com