Lead follow-up automation: no lead lost to a slow reply

Lead follow-up automation makes sure every lead gets a fast first reply and a next step on time. Lead10 replies instantly to new contacts and ad clicks, lets AI answer when your team is busy, flags overdue follow-ups on every lead, reminds agents by email and in the app, and runs recurring WhatsApp or email campaigns for leads that need a nudge.

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Follow-up that happens on its own

Instant welcome reply

New contacts on WhatsApp, Instagram and Messenger get an automatic welcome message the moment they write.

Returning-contact message

When someone comes back after a set number of quiet hours, Lead10 greets them again automatically.

Ad reply sequences

People who message from a click-to-WhatsApp or Messenger ad get an instant sequence of up to 10 messages with your prices, details and next steps.

AI replies

Switch on AI replies for a conversation so customers are answered even when your team is busy (Professional plan and above).

Follow-up dates and reminders

Set the next follow-up date on each lead — overdue ones are flagged and shown on the calendar — and add reminders that notify the agent by email and in the app.

Recurring campaigns

Send a daily, weekly or monthly WhatsApp or email campaign to a saved filter of leads, such as everyone still in a given stage.

A simple follow-up routine

  1. Answer in seconds

    Turn on the welcome message and, for ad traffic, an ad reply sequence, so no enquiry waits for a human.

  2. Give every lead a next step

    Agents set a follow-up date on each lead after every conversation; overdue ones stand out in the list.

  3. Let reminders do the chasing

    Add a reminder to the lead and the agent is notified by email and in the app when it is due.

  4. Re-engage in bulk

    Run a recurring campaign to leads that went quiet, using an approved WhatsApp template or email.

Follow-up automation facts

  • Automatic welcome message on first contact
  • Returning-contact message after a set number of idle hours
  • Instant reply sequences for click-to-WhatsApp and Messenger ads
  • AI replies per conversation
  • Follow-up dates with overdue flags and calendar view
  • Email and in-app reminders
  • Recurring WhatsApp and email campaigns to saved filters
  • New-lead notifications by email, in-app, push or WhatsApp

What it costs

One flat monthly price per workspace, with users included and no per-message markup. Plans start at AED 299/month for 3 users@if ($trialDays), with a 15-day free trial@endif.

Growth

AED 299 /month

3 users included. For a small team that wants every lead answered and every invoice out the same day.

Professional

AED 699 /month

8 users included. Adds the AI and the ad automation. This is the plan that pays for itself out of ad spend.

Scale

AED 1,499 /month

20 users included. For operations that need integrations, accounting and more than one branch.

Compare all plans →

Common questions

To automate lead follow-ups, send an automatic first reply to every new enquiry, give each lead a follow-up date after every conversation, use reminders so agents are notified when it is due, and run recurring campaigns to leads that went quiet. Automation handles the timing; your team handles the conversation. Read the full answer

Leads are missed for three reasons: messages are scattered across phones and apps, nobody clearly owns each enquiry, and follow-ups depend on memory. Fix it by bringing every channel into one shared inbox, creating and assigning each lead automatically, replying instantly, and giving every lead a follow-up date that the whole team can see. Read the full answer

More answers in the Lead10 FAQ →

Guides

Stop losing leads to slow replies

In the demo we message a test number and show the welcome reply, the assignment and the follow-up reminder.

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