Mobile app
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Is the Lead10 app free?
Yes. The app is free to download from Google Play. To sign in, you need a user in a Lead10 workspace, on any Lead10 plan.
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Do I need a Lead10 account to use the app?
Yes. The app is for teams that use Lead10. Your workspace administrator adds you as a user, and you sign in with the workspace code, your email and your password.
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Which channels can I answer from the app?
WhatsApp, Instagram, Messenger and email, all in one inbox. WhatsApp connects through Meta's official WhatsApp Business Platform.
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Can I reply to a WhatsApp chat after 24 hours?
Yes, with a template that Meta has approved. The app shows when a chat's 24-hour window has closed and offers your approved templates to send instead.
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Will I be notified about new messages?
Yes. The app sends a push notification when a customer writes to you, and tapping it opens that chat.
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Can I send photos, documents or voice messages?
Yes. You can send photos, videos, documents, voice messages and your location, wherever the channel accepts them. Instagram does not accept documents or locations, Messenger does not accept documents, and email does not accept voice, video or locations.
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Does changing a lead's status in the app update Google Ads and Meta?
Yes, once conversions are set up in Lead10's Ads Manager. A status linked to a conversion is reported back to Google Ads and Meta, the same as when you change it on the web.
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Can everyone in my team see every chat?
Only if their role allows it. Otherwise staff see the chats assigned to them, and tabs they have no access to are hidden. Phone numbers and emails can also be masked for staff without permission.
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Can I create invoices or campaigns in the app?
Not yet. Quotes, invoices, bulk campaigns and ad campaign building are on the web. In the app you can check sales reports, money owed and how each ad campaign is doing.
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Does the Lead10 app have a dark mode?
Yes. Choose a light theme, a dim theme, or follow your phone's setting.
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How do I delete my Lead10 app account?
Use the account deletion page at lead10.com/delete-account. It explains how to delete your account and data from both the app and the web.
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