Guides

3 articles Updated

Guides articles

Guides 4 min read

How to automate lead follow-ups on WhatsApp: a step-by-step guide

Most WhatsApp leads are lost to slow or forgotten follow-ups, not to price. This guide sets up a follow-up routine that runs on its own: an instant first reply, a next step on every lead, reminders, and re-engagement messages that respect WhatsApp's rules.

Guides 3 min read

Setting up a shared team inbox for WhatsApp, Instagram and Messenger

When customer messages live on personal phones, leads get lost and nobody can cover for anyone. Here is how to move a sales or support team to one shared inbox for WhatsApp, Instagram and Messenger — and the team rules that make it work.

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