Restore step by step

  1. Open Settings → Backup and, under Restore from a backup, choose the ZIP file Lead10 gave you.

  2. Lead10 checks the file. If it is protected, it asks for the file's password.

  3. You see each part of the backup with the number of records in it and how many are already in your account. Untick anything you do not want back.

  4. Choose what happens to records that are already there: leave them as they are (only add what is missing, the safe choice) or overwrite them with the backup.

  5. Click Restore and confirm with your password. You get a notification and a report when it is done.

What to expect

  • Deleted records come back, with their original invoice numbers, totals and VAT.

  • Restoring never sends emails or WhatsApp messages to your customers.

  • Campaigns come back as drafts and automation rules come back switched off, so nothing goes out by surprise.

  • Conversations come back only into WhatsApp numbers and inboxes that are connected in your account.

  • A file that was edited after Lead10 made it is refused. To bring in edited spreadsheets, use Import instead.

Need your whole account put back exactly as it was on an earlier date? Our team can do that from our own nightly backups as a one-time paid service: see Does Lead10 back up my data automatically?