UNIFIED MESSAGING

Manage Chats From One Window

Connect with customers across WhatsApp, Instagram, Messenger, and Web Forms — all in one powerful interface. Never miss a lead, respond instantly, and let AI handle routine conversations.

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MULTI-CHANNEL POWER

Live Message

Lead10 Smart Chat isn't just a messaging platform — it's a complete conversation management system designed to help your team work faster, respond better, and convert more leads into customers.

Unified Inbox
All Channels in One Place
Smart Search
Find Conversation Instantly
Filters
Sort by Channel, Status, Date
Real-Time Sync
Zero Message Delay
WhatsApp
Hi, do you have this in stock?
Instagram
What are your pricing options?
Messenger
Can I schedule a demo?
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Smart AI

WhatsApp

Official WhatsApp Business API integration. Send templates, share media, track delivery status, and maintain customer service windows — all compliant with Meta policies.

Instagram

Respond to Instagram DMs instantly. Engage with followers, convert inquiries into leads, and manage all Instagram conversations without leaving your dashboard.

Messenger

Connect with Facebook page visitors through Messenger. Capture leads from your Facebook ads and respond to customer inquiries in real-time.

& More

Integrate website contact forms, lead capture forms, and other channels. Every inquiry flows into Smart Chat for unified management.

AI-POWERED INTELLIGENCE

Let Artificial Intelligence Handle the Work

Lead10's AI Chat Agent doesn't just respond to messages — it understands context, learns from conversations, and takes actions on your behalf. Experience the future of customer communication.

AI Agent Active

Do you have the blue sneakers in size 42?

2:34 PM
AI is checking inventory...

Yes! We have the Nike Air Max 2024 in blue, size 42 in stock. Price: AED 599. Would you like me to create an invoice for you?

2:34 PM

Yes please!

2:35 PM
Invoice Generated

Nike Air Max 2024

Size: 42 | Color: Blue

AED 599

Invoice #INV-2024-001 has been created and sent to your WhatsApp. You can pay online or cash on delivery.

2:35 PM

How AI Chat Agent Works

Natural Conversations

Responds in a human-like way, understanding context, tone, and intent. No robotic replies.

Real-Time Data Access

Checks inventory, pricing, customer history, and order status instantly from your database.

Automated Actions

Generates invoices, shares payment links, sends receipts, and updates order status automatically.

Smart Handoff

Knows when to escalate complex issues to human agents with full conversation context.

One-Click Toggle

Enable or disable AI for each conversation with a single click. Perfect for testing or when you want full manual control. The AI button shows green when active, gray when off.

24/7 Availability

AI never sleeps. Handle customer inquiries at 3 AM, on weekends, during holidays — your AI agent is always ready to engage, qualify, and convert leads.

Learning & Improving

AI learns from every interaction. The more conversations it handles, the better it understands your business, products, and customer preferences.

Compliance & Safety

AI follows your business rules and WhatsApp policies. Won't spam, respects service windows, and maintains professional communication standards.

Payment Follow-up

AI can share pending payments, send payment reminders, generate invoices, and provide payment links — complete financial assistance in conversations.

Team Augmentation

AI doesn't replace your team — it amplifies them. Handle 10x more conversations while your team focuses on high-value interactions and closing deals.

MESSAGE MANAGEMENT

Send Any Type of Message

From simple text to rich media, Lead10 Smart Chat supports every message format your business needs to communicate effectively with customers.

Text Messages

Send formatted text messages with emoji support. Create paragraphs, add line breaks, and express your brand personality in every conversation.

Images & Photos

Share product images, screenshots, promotional graphics, and photos. Add captions to provide context and enhance engagement.

Video Content

Send video demonstrations, product tours, tutorials, and personalized video messages. Perfect for engaging visual communication.

Documents

Share PDFs, presentations, contracts, brochures, and other documents. Support for Word, Excel, PowerPoint, and text files.

Voice Messages

Record and send voice messages directly from the dashboard. Perfect for quick, personal responses when typing isn't convenient.

Location Sharing

Share business locations, meeting points, or delivery addresses. Integrated with Google Maps for easy navigation.

ADVANCED CAPABILITIES

Work Smarter with Automation

Save time and improve response quality with powerful automation features designed to make your team more efficient and effective.

AI Chat Agent

Let AI handle routine conversations automatically. The AI agent understands context, responds naturally, and can even generate invoices or share pending payment information. Toggle AI mode on/off per conversation with a single click.

  • Natural language understanding
  • Context-aware responses
  • Automatic invoice generation
  • 24/7 availability

Quick Replies

Create pre-written responses for frequently asked questions and common scenarios. Save time typing and ensure consistent messaging across your team. Support for text, images, videos, documents, audio, and location quick replies.

  • Text with emoji support
  • Rich media templates
  • Keyboard shortcuts
  • Team-wide library

Message Threading

Reply to specific messages to maintain context in long conversations. See quoted messages with reply indicators for clear communication flow.

Emoji Picker

Built-in emoji picker with categories for quick access. Add personality and emotion to your messages with a wide selection of emojis.

WhatsApp Templates

Send approved WhatsApp templates for 24+ hour service window. Perfect for re-engaging customers after the conversation window expires.

PRIVACY & SECURITY

Your Data is Protected

We take privacy seriously. Lead10 Smart Chat includes robust security features to protect your business and customer information.

  • Phone Number Masking: Customer numbers displayed as 97156*****31 for privacy
  • User Permissions: Control who sees what with role-based access
  • End-to-End Encryption: Messages secured with WhatsApp's encryption
  • GDPR Compliant: Full compliance with data protection regulations
  • Audit Trails: Track who sent what and when for accountability
Security Features
ORGANIZATION

Stay Organized and In Control

Powerful organization tools help you manage hundreds of conversations without losing track of any customer or missing any opportunity.

Protected Chats

Your conversations are secure and visible only to previlaged staff and assigned agent. No other staff or agents can view your messages — keeping your privacy fully protected.

Unread Indicators

Clear badges show unread message counts. Never miss a customer message and respond promptly to every inquiry.

Service Window Status

Visual indicators show active (green) and expired (red) WhatsApp service windows. Know when you can message freely or need to use templates.

Lead Integration

Link conversations directly to leads in your CRM. View lead details, access lead profiles, and update information without leaving the chat.

Chat Management

Delete spam conversations, archive completed chats, and keep your inbox clean and focused on active customer interactions.

Conversation History

Access complete message history with timestamps, delivery status, and read receipts. Load older messages with infinite scroll for full context.

TEAM COLLABORATION

Better Together with Team Features

Enable your entire team to work together seamlessly. See who's handling what, maintain consistent communication, and never duplicate efforts.

Staff Attribution

Every message shows which team member sent it. Hover over sent messages to see staff names, ensuring accountability and tracking team performance. Perfect for training and quality assurance.

Channel Switching

Manage multiple WhatsApp numbers, Instagram accounts, and Messenger pages from one dashboard. Switch between channels instantly with the dropdown selector in the sidebar.

Real-Time Notifications

Get instant desktop notifications for new messages. Never miss an important customer inquiry, even when you're working in another tab or application.

Loading States

Clear visual feedback shows when messages are sending, when more messages are loading, or when the system is syncing. No more wondering if your action went through.

USE CASES

Perfect for Every Industry

See how businesses across different industries use Lead10 Smart Chat to improve customer communication and boost conversions.

E-Commerce

Answer product questions, process orders via WhatsApp, send order confirmations, and handle customer support — all from one dashboard.

Real Estate

Share property photos and videos, schedule viewings, answer inquiries from multiple platforms, and convert leads faster with instant responses.

Restaurants

Take reservations, handle delivery orders, share menus, answer food allergy questions, and provide customer service across all channels.

Healthcare

Schedule appointments, send appointment reminders, answer patient questions, share test results, and provide follow-up care instructions.

Education

Communicate with students and parents, share course materials, handle enrollment inquiries, send class updates, and provide support.

Travel Agencies

Share travel packages, send booking confirmations, provide trip itineraries, answer questions, and offer 24/7 customer support to travelers.

GET STARTED TODAY

Ready to Transform Your Customer Communication?

Join hundreds of businesses already using Lead10 Smart Chat to manage conversations, respond faster, and convert more leads into customers.

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